Senior Customer Support

3 - 4 Years
Chennai

Job Description

Answer customer email/chats as needed as per standard turnaround time.
Follow up to ensure that appropriate actions were taken on customers' requests.
Ensure that the customer satisfaction and quality assurance scores are excellent.
Work with project manager for any task related to the project.
Coordinate with internal teams for follow-ups on projects.
Ensure tasks are completed in the given turnaround time.

Salary: Not Disclosed by Recruiter

Industry:Internet / Ecommerce

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Permanent Job, Full Time

Key Skills

Desired Candidate Profile

Excellent communications skills (Written and verbal).
Excellent documentation skills
Have great attention-to-detail skills.
Good comprehension skills-- ability to clearly understand and state the presented issues.
Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response.
Work successfully in a team environment as well as independently.
Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment.
Ability to empathize with and prioritize customer needs.
Demonstrable interpersonal skills with a diverse customer base.
Demonstrate ownership to resolve challenging customer issues, escalating when necessary.
Ability to determine customer needs and provide appropriate solutions.
Maintain regular and reliable attendance, including daily schedule as assigned.
Flexible with working schedule; may be expected to work weekends, holidays and events.
Problem Solving Skills. Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned.
Ability to approach problems logically & rationally.
Action oriented and self-disciplined.
Ability to quickly & effectively prioritize work time in various departments to meet business need.
Ability to maintain composure in highly escalated situations.
Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service. Only apply to this Job if you have excellent communication and interpersonal skills, you are a fast learner, you are proactive, you are passionate about your work and you can work with minimum supervision.

Company Profile

Astroved.com Pvt Ltd
AstroVed is a world leading organization offering end -to-end, multi-faceted Astrology and Vedic based solutions for people and organizations who shape the future of this world. We fund research and development to scientifically validate astrology as a science. AstroVed experiences tremendous global growth with members from over 108 counties servicing millions of people globally through mobile, online and offline solutions. AstroVed is headquartered at Chennai, India with locations in Hyderabad, Kumbakonam and Pittsburgh and San Diego, U.S.A. We offer wide choices of roles and workplace opportunities, such as our digital solutions use the latest technologies and deliver them via Cloud, Mobile and Web technologies.
Website: http://www.astroved.com
Headquarters: Chennai , Tamil Nadu
Year Founded: 2003
Company Type: Privately Held
Company Size: 51-200 employees
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Contact Company:Astroved.com Pvt Ltd