Follow up to ensure that appropriate actions were taken on customers' requests.
Ensure that the customer satisfaction and quality assurance scores are excellent.
Work with project manager for any task related to the project.
Coordinate with internal teams for follow-ups on projects.
Ensure tasks are completed in the given turnaround time.
Salary: INR 3,00,000 - 3,50,000 P.A.
Industry:Internet / Ecommerce
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:Back Office/Web/Transaction Processing
Role:Associate/Senior Associate -(NonTechnical)
Employment Type:Permanent Job, Full Time
Desired Candidate Profile
Excellent documentation skills
Have great attention-to-detail skills.
Good comprehension skills-- ability to clearly understand and state the presented issues.
Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response.
Work successfully in a team environment as well as independently.
Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment.
Ability to empathize with and prioritize customer needs.
Demonstrable interpersonal skills with a diverse customer base.
Demonstrate ownership to resolve challenging customer issues, escalating when necessary.
Ability to determine customer needs and provide appropriate solutions.
Maintain regular and reliable attendance, including daily schedule as assigned.
Flexible with working schedule; may be expected to work weekends, holidays and events.
Problem Solving Skills. Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned.
Ability to approach problems logically & rationally.
Action oriented and self-disciplined.
Ability to quickly & effectively prioritize work time in various departments to meet business need.
Ability to maintain composure in highly escalated situations.
Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service. Only apply to this Job if you have excellent communication and interpersonal skills, you are a fast learner, you are proactive, you are passionate about your work and you can work with minimum supervision.
PG:Post Graduation Not Required
Headquarters: Chennai , Tamil Nadu
Year Founded: 2003
Company Type: Privately Held
Company Size: 51-200 employees