Senior Customer Support Executive

From 3 to 4 year(s) of experience
₹ 3,00,000 - 3,50,000 P.A.

Job Description

Roles and Responsibilities

Position Summary

  • The Senior Executive Customer Support is responsible for delivering excellent customer service through fast and accurate communication and coordinating with other departments to resolve queries.
  • The incumbent shall build and maintain a business relationship with clients by providing prompt and accurate service so as to promote customer loyalty. May mentor or give direction to junior team members and provide training on best practices.

The incumbent will be expected to contribute to a professional, proactive, collaborative culture within Pillai Center and work effectively with diverse personnel at various levels of the organization, developing productive working relationships with staff and key contacts in different functions.

  • Provide accurate and timely responses to live chats through tawk.to chat software
  • Provide accurate and timely response to emails both, inbound and outbound via Zendesk Customer Support Software
  • Provide accurate and timely response to customer queries on numerous Pillai Center social media platforms
  • Follow-up and coordinate on customer queries with other internal teams to provide accurate and timely responses to customer queries and concerns
  • Like and reply to all the comments in the Facebook pages and hit the like button, members who are sharing the post
  • Create additional coupon codes for the PCA program members
  • Test the coupon codes in all three currencies
  • Escalate unresolved queries to CRM Manager and/or respective departments for accurate redressal and also handle escalation calls
  • Other duties as directed within the scope of this classification such as placing timely orders, pulling out birth details of members

Desired Candidate Profile

1. Demonstrated ability to work independently, use initiative and prioritize tasks and meet deadlines in a demanding high-volume environment with excellent attention to detail and commitment to quality assurance

2. Demonstrated ability to work effectively, flexibly, and collaboratively with colleagues within and beyond the immediate work unit to achieve team and organizational objectives

3. Excellent written and verbal communication skills

4. Excellent multi-tasking skills

5. Ability to remain professional and courteous with customers at all times

6. Good listening and problem-solving skills

7. Ability to effectively use technological communication channels to establish communication with consumers


Perks and Benefits



Role:Non - Tech Support - Non Voice

Salary: 3,00,000 - 3,50,000 P.A.

Industry:IT Services & Consulting

Functional Area:Customer Success, Service & Operations

Role Category:Non Voice

Employment Type:Full Time, Permanent

Education

UG:Any Graduate

Company Profile

Astroved.com Pvt Ltd

The Pillai Center for MindScience is an educational institution geared toward enhancing human intelligence and positively transforming every aspect of life. The Pillai Center offers courses on human development particularly in the areas of health, prosperity, relationship, and spiritual evolution.

Dr. Pillai is also the founder of related educational programs including Mind-Sound Technology, which develops sound-based media and education programs for youth, and Astroved.com Pvt Ltd, which focuses on the propagation of the Vedic sciences.

Astroved is a fast-growing consumer internet company focused on bringing Vedic Astrological content and services to consumers worldwide. We incorporate ancient wisdom into modern applications to improve our customers lives. Offerings include a wide range of predictive services in the areas of health, wealth/finance, career, relationship, and other life matters, as well as a full array of traditional remedial services.

We aim to transform our members’ lives by developing top-tier, scientifically validated astrology and Vedic-based services and applications to address the problems with which one struggles. The key to this is establishing research and development initiatives and building B2B partnerships and alliances with synergistic institutions.

Founded in 2001 by visionary founder Dr. Baskaran Pillai, Astroved has a strong team with domain expertise in the astrology arena, a talented technical staff, and a management presence in both the U.S. and India.

With loyal customers in U.S., Europe, Asia, and India, Astroved has already attained a global market presence. Astroved has an active list of over 200,000 customers worldwide and access to over 3M engaged consumers through Dr. Pillai’s presence on YouTube and other media.

Unlike many internet-based astrology companies, Astroved is already profitable and generating cash. Poised for the next phase of growth.

Company Info
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Contact Company:Astroved.com Pvt Ltd

Address:SP 75,Sidco Industrial Estate,Ambattur, Chennai, Tamilnadu, India